CX Management Group LLC
Customer Experience Advisors/Strategists
CX Management Group LLC
Customer Experience Advisors/Strategists
Are your Customers RAVING fans?
Are your Customers RAVING fans?
You are in business because your CUSTOMERS hire you. They trust you and are counting on your organization to deliver. Are you focused on the right customers, on their goals and needs, and delivering exceptional services to exceed expectations? Are your customers LOYAL?
Customer Loyalty begins with every member of your organization creating the EXPERIENCES and RESULTS your customers will appreciate and VALUE.
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CX Management Group LLC is all about helping companies shape and focus their organization to win and grow LOYAL CUSTOMERS and their bottom line.
"89% of companies see customer experience as a key factor in driving customer loyalty and retention"- INVESP
Our Services
Our Services
Strategic Planning
Strategic Vision and Values
Business performance
SWOT Analysis
Resource Assessment
Strategies & Marketing plans
Strategic Planning
Strategic Vision and Values
Business performance
SWOT Analysis
Resource Assessment
Strategies & Marketing plans
We will assess... where your business is today, provide market research and resources assessments, and help you develop realistic SMART strategies and objectives to move your customer-centric organization forward into the future.
Winning Customers
CX Strategy Design & Execution
Sales/Business Development
Exceptional Proposals
Presenting with Confidence
Voice of the Customer (VoC)
Winning Customers
CX Strategy Design & Execution
Sales/Business Development
Exceptional Proposals
Presenting with Confidence
Voice of the Customer (VoC)
We will listen... and understand what you are currently doing to win work, implement programs to strengthen your organization's customer focus, marketing, communications and sales processes; and provide training to build the competencies of your team.
Account Management
Customer Management
CRM Systems
Customer feedback
Knowledge Sharing
Multi-division collaboration
Account Management
Customer Management
CRM Systems
Customer feedback
Knowledge Sharing
Multi-division collaboration
We will focus... on your Customers; identify those that are Key Customers today and those that may be in the future. Account teams with suggested systems will track progress and communications. Training will ensure employees are customer focused and accounts are healthy and growing.
“It costs five times more to attract
a new customer, than it does to
keep an existing one.”
-INVESP Study
"Increasing Customer Retention Rates by 5% increases profits by 25%-95%." - Bain & Company
ABOUT
Larry Casey, Principal
CX Management Group LLC was established by Larry Casey, a proven leader with more than 35 years of national and international experience in strategic planning, managing sales and marketing organizations and complex sales pursuits, business development processes, strategic account management, CRM systems, customer feedback programs, and talent development. Larry is certified in Customer Experience (CX) from UCI, a member of the CXPA, and has served on the Customer Experience Advisory Boards at University of California Irvine and Rutgers University. He has been an adjunct professor at Georgetown University and FIU, speaker, coach/mentor, and sales trainer. Larry will bring his expertise along with industry partners to deliver customized services. For more information: https://www.linkedin.com/in/larrydcasey/
“People do not care how much you know until they know how much you care.”–Teddy Roosevelt